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Customer Policy Information


Customer acknowledges that Mastermind Media and it’s Design Division WebJackerzz Design Agency is under no obligation to provide services under the terms of this Agreement until all stated charges have been paid-in-full, and Mastermind Media or it’s Design Division WebJackerzz Design Agency has been able to adequately verify the validity of said payment. Recurring payments will become due and payable on the first day of the month following the completion of the first invoice term, and will continue as such for all subsequent invoices. 


Cancellation Policy:


Your cancellation request will be valid, if confirmed within 12 hours of your order placement and before the process of your project execution. Please send a cancellation email to [email protected] or [email protected] containing the service that you would like to cancel. The confirmation email by the Account Manager or Billing department of Mastermind Media or its Design Division WebJackerzz Design Agency  will act as a proof of the cancellation of service. In regard to monthly services, if for some reason you decided to cancel midway through the month, Mastermind Media or it’s Design Division WebJackerzz Design Agency would not be able to fulfill the cancellation for the current month, but will apply to the following months after.


Refund Policy:


All services rendered by the Mastermind Media and its Design Division WebJackerzz Design Agency  are provided on a non-refundable basis. Mastermind Media and it’s Design Division WebJackerzz Design Agency does not offer any refund for services already delivered or any other miscellaneous charges which are non recoverable for Mastermind Media and it’s Design Division WebJackerzz Design Agency and refunding them causes any loss to Mastermind Media or it’s Design Division WebJackerzz Design Agency. In addition, if your account is canceled by the company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely non refundable.


Inactive Projects:


Once project has entered into the revision phase, you have 3 days to complete and submit the Client Revision Form to guarantee revisions before transfer of ownership for completed project. If revisions aren’t submitted within 3 days, you forfeit your rights to revisions and completed projected will be transferred to you.


If you fail to respond to communications and project goes inactive for at least 30 days, your file will be closed. Upon closing, we will begin transfer of ownership phase or your custom code will be emailed to you.


Privacy Policy:


Mastermind Media and it’s Design Division WebJackerzz Design Agency  will not sell, lease, borrow, give, or otherwise dispose of any type of customer provided information to any third party unless compelled to do so by law or in cooperation with any law enforcement investigation. Mastermind Media and its Design Division WebJackerzz Design Agency  reserves the right to collect and utilize any customer information, including, but not limited to email addresses and web site cookies, for internal tracking and/or marketing purposes.


Violation of Terms:


Should Customer violate any of these terms, Mastermind Media and its Design Division WebJackerzz Design Agency  will attempt to contact the customer by email or telephone before taking any action where avoidable. However, Mastermind Media and it’s Design Division WebJackerzz Design Agency  will pursue whatever action is necessary to serve its best interest in these cases, even if that should necessitate the suspension or termination of Customer's services without any type of notification.


We request our clients to read the above mentioned cancellation and refund policies thoroughly to escape any inconvenience during cancellation or refund. Mastermind Media and it’s Design Division WebJackerzz Design Agency appreciates your time here.

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Hours of Operation

Mon-Fri: 9AM - 7PM EST

Saturday & Sunday: CLOSED

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